I'm currently working as a Product Manager for Skyscanner, helping design new and better ways to plan and book travel using the Skyscanner app.
Previously, I worked as Head of Product for Silicon Milkround, doing a combination of product strategy, agile delivery, user research, UX and multichannel service design, and a little process optimatisation.
Before that, I was a Service Designer/Product Manager at Adaptive Lab, an innovation consultancy. My role at Adaptive was a hybrid of service designer, product owner, scrum master, and usability researcher. My work focused on the areas of consumer finance; identity and privacy; and ways to apply insights from behavioural science to service design.